Returns & Refund Policy

At Bocca Coffee, we aim to deliver your order with the utmost care.
If for any reason you are not completely satisfied with your purchase, you can return it according to the policy below.

1. Return Period

You have the right to return your order within 14 days of receipt without providing a reason, provided that the products are:

• Unopened

• Undamaged

• In their original packaging

Exception:
Coffee that has been ground or blended specifically at your request is excluded from the right of return and cannot be returned.

2. Return Shipping Costs

• The cost of returning the product is at your own expense unless:

  • You received an incorrect product, or

  • The product was damaged upon delivery

In these cases, Bocca Coffee will cover the return shipping costs.

3. How to Register a Return

To initiate a return, please follow these steps:

1. Send an email to info@bocca.nl with the following information:

   • Your order number

   • Name and address details

   • The product(s) you wish to return

   • Reason for return (optional, but helps us improve our service)

2. We will send you further instructions and the correct return address.

4. Refund Process

• Once we have received and inspected your return, we will process your refund within 14 days via the original payment method.
  

• If a returned product does not meet the return requirements, we may refuse the refund or only issue a partial refund.
  In such cases, we will always contact you first.

5. Damaged or Incorrect Orders

Always check your package upon receipt.

• If the packaging is damaged or items are missing, have the delivery carrier note this immediately before you accept the package.

• Please contact us as soon as possible via info@bocca.nl and include photos of the damaged product and packaging.
  This will help us resolve the issue quickly.

6. Contact

If you have any questions about returns or refunds, we are happy to assist you.

Email: info@bocca.nl