32 - 40 hours a week

Purpose of the role

As a Training Coordinator, you are the key player in the Bocca School of Coffee (BSC). Together with your training team, you provide training sessions for both our B2B customers and consumers. Thanks to your enthusiasm, you can transfer knowledge in an engaging and inspiring way during the workshops. In addition, you maintain contact with our customers via email and phone, schedule all training sessions, and ensure that all workshops remain up to date. You also use your knowledge commercially by contributing to a growth plan and developing new trainings. Furthermore, you stay on top of all developments and trends in coffee, tea, brewing methods, equipment, and coffee schools—and you implement that knowledge in our training programs.

As a Sales Support team member, you handle incoming orders, inquiries, feedback, and complaints for both our B2B and B2C departments with a customer-focused approach. The goal of this role is to provide an outstanding customer experience while continuing to improve and grow Bocca overall. You are also available to assist (business) customers—by phone or in person—with machine setup and advising on the best way to serve high-quality coffee.

Your tasks and responsibilities

Training coordinator (50%)

• Conducting training sessions for B2C and B2B customers
• Responsible for the proper use and maintenance of the training area, machines, and grinders
• Managing and purchasing required BSC (Bocca School of Coffee) materials
• Planning BSC sessions (in coordination with the sales team and store manager)
• Developing and implementing new BSC workshops/trainings (both offline and online)
• Managing BSC external and internal communication
• Creating content for social media channels (in collaboration with the marketing team)
• Delivering (advanced) training sessions to B2B and B2C clients
• Recruiting, selecting, and training your training team
• Creating marketing materials to promote the School of Coffee
• Developing and improving workshops/trainings, both offline and online
• Defining and executing the growth strategy for B2C workshops, together with the Location Manager
• Organizing the internal Bocca Educational Program (BEP)
• Ensuring compliance with HACCP guidelines within BSC
• Managing the BSC email inbox

Sales support (50%)

You support the sales department by:

• Drafting quotes and proposals
• Following up on customer inquiries and requests
• Keeping the sales bible/CRM system up to date
• Maintaining records of equipment loans
• Attending customer visits and tastings
• Participating in sales meetings and being part of the sales team
• Advising customers on coffee and tea equipment-related questions
• Managing communication within the B2B App
• Maintaining the client database through the digital ordering platform
• Handling and archiving all incoming customer, company, and press-related emails and calls with a focus on optimal customer satisfaction
• Forwarding information or questions to the appropriate departments as needed
• Updating and expanding all standard FAQs
• Being able to clearly and passionately share "the Bocca story" with third parties

Competences

• Expert knowledge of coffee, tea, brewing methods, and equipment
• Energetic, enthusiastic, and proactive
• Independent, yet a team player
• Strong communication and teaching skills
• Excellent verbal and written proficiency in both Dutch and English
• Problem-solving and results-oriented mindset
• Ability to work in a structured and methodical way
• Experience with training methods and educational tools is a plus
• Coaching, motivating, and team-guiding skills are a plus

• Familiarity with Exact, Excel, and CRM systems is preferred

Does this role sound like the perfect fit for you?
We’d love to hear from you. Send your motivation letter and CV to: info@bocca.nl, attn. Mandy.